Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legal agreement between you ("Client," "you," or "your") and Apex Legal Systems LLC ("Apex," "we," "us," or "our") governing your use of our AI-powered legal intake services and software platform.

By signing an order form, paying our invoice, or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Service Description

1.1 Services Provided

Apex provides HIPAA-compliant AI-powered intake solutions for personal injury law firms, including:

• 24/7 AI voice receptionist for inbound calls
• Mobile-optimized intake forms
• Automated lead qualification and routing
• SMS and email auto-responders
• Follow-up sequences and client reminders
• Medical records request automation
• Real-time analytics and reporting dashboard
• Training and ongoing support

1.2 Service Plans

We offer the following service plans:

• The Apex System: $1,500/month and $3,000 setup per attorney, including all core features.
• Enterprise: For firms with 11+ attorneys, multiple locations, or custom integration needs, quoted individually.

Specific features, pricing, and terms for your plan are outlined in your Order Form.

2. Account Terms

2.1 Eligibility

Our services are intended for licensed law firms handling personal injury cases. You must be authorized to enter into this agreement on behalf of your law firm.

2.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access
• You are responsible for all activities under your account
• You must not share login credentials with unauthorized persons

2.3 Acceptable Use

You agree NOT to:

• Use our services for any unlawful purpose
• Attempt to access our systems without authorization
• Reverse engineer, decompile, or disassemble our software
• Use our services to transmit malware or harmful code
• Resell or redistribute our services without written permission
• Use our services to violate HIPAA or other privacy laws

4. Term and Termination

4.1 Service Term

After your initial setup period, services continue on a month-to-month basis. There are no long-term contracts.

4.2 Cancellation by Client

• You may cancel at any time with 30 days' written notice
• Cancellation must be sent to: contact@apexlegalsystems.com
• Services will continue until the end of your paid billing period
• No refunds will be provided for the current billing cycle
• You will receive an export of your data upon request

4.3 Termination by Apex

We may suspend or terminate your account if:

• You breach these Terms
• Your account is 15+ days past due
• You use our services unlawfully or unethically
• Continued service poses a security or legal risk

4.4 Effect of Termination

Upon termination:

• Your access to our services will be immediately disabled
• We will provide a data export within 30 days if requested
• We will retain your data per our Privacy Policy and HIPAA requirements
• Outstanding fees remain due and payable

6. Warranties and Disclaimers

6.1 Our Warranties

We warrant that our services will:

• Perform substantially as described in our documentation
• Be provided in a professional manner
• Comply with applicable HIPAA requirements

6.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that our services will be uninterrupted, error-free, or completely secure. AI-based features may produce imperfect results.

8. Indemnification

You agree to indemnify, defend, and hold harmless Apex, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of third-party rights
• Any PHI breach caused by your negligence

9. Intellectual Property

9.1 Our IP

We retain all rights, title, and interest in our services, software, AI models, documentation, and branding. These Terms do not grant you any ownership rights.

9.2 Your Data

You retain all rights to your data. You grant us a limited license to use your data solely to provide our services. We may use de-identified, aggregated data to improve our services.

9.3 Feedback

If you provide feedback or suggestions, we may use them without obligation to you.

10. Modifications to Terms

We may modify these Terms at any time. Material changes will be communicated via:

• Email to your account administrator
• Notice on our website
• In-app notification

Continued use of our services after changes constitutes acceptance. If you do not agree, you may cancel per Section 4.2.

11. Dispute Resolution

11.1 Informal Resolution

Before filing a lawsuit, you agree to contact us at contact@apexlegalsystems.com to attempt informal resolution.

11.2 Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration under the American Arbitration Association's Commercial Arbitration Rules. The arbitration will be conducted virtually or in the location where your law firm is based.

11.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions or class arbitrations.

12. General Provisions

12.1 Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles.

12.2 Entire Agreement

These Terms, together with your Order Form and BAA, constitute the entire agreement between you and Apex.

12.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

12.4 No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

12.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.